Our average turnaround to set a shoot appointment is 1 to 3 business days from the day an order is placed and paid for in our system. It's always good to get your shoot order placed 3 to 5 days before the day you'd like your listing to hit the market in the MLS.

No, our photographers are very experienced with accessing homes via lockbox or coordinating shoots with homeowners so they are very capable of completing photoshoots without the listing agent or someone from their staff being present.

Photoshoot session times can vary greatly depending on the photography package quantity and other services included with your order. In general, below are estimated times by services ordered you and your sellers should plan for. Approximate shoot times by photography package and other services:

HDR Photography Package - 60 - 75 minutes

Matterport 3D Virtual Tour - approximately 30 minutes per 1000 sq. ft.

Finished photos, Matterport 3D Virtual Tours, floor plans, and any other visual content associated with an order are delivered by 5:00pm (ET) the day following the photoshoot.

Occasionally there can be content delivery technology glitches that delay the delivery of content, but we're proud to say that we hit our '5:00pm (ET) day after shoot' promised delivery time for the vast majority of orders.

Listing agents or their staff are expected to have their listing prepared, de-cluttered and looking exactly as it will be for buyer showings.

Properties will be shot 'as is' at the scheduled appointment time.

Our photographers will not touch anything inside homes.

Both you and we retain an unlimited lifetime usage license for all delivered images once the related invoice has been paid. You are free to use them as you like for as long as you like.

We host photos for 2 WEEKS after initial delivery. Please download all photos as soon as possible.

We host Matterport 3D Virtual Tours for 6 MONTHS or until the property is taken off the market (whichever comes sooner). We will follow up periodically regarding the status of your listing. Please contact us for additional services.

You will be emailed a link to our photo delivery website the following business day after your appointment. From there you can view and download any listing photos in your gallery.

We do not have an account with the MLS or Bright so we are unable to upload the photos to the MLS or Bright system for you.

Order a service through our online store.

We’ll reach out to you through email/phone to schedule a date and time for our photographers to shoot the property.

At the end of the next business day, you’ll receive your order through email.